We are hiring!
Wiegand Sports USA is looking for a Customer Service – Spare Parts Specialist.
Job Responsibilities
- Manage inquiries, orders, deliveries, and invoicing related to spare parts.
- Identify parts (when needed with the help of suppliers, local & global technical people) and provide customers with prompt and reliable answers to their spare part inquiries.
- Prepare and follow up on spare parts quotations.
- Insert customers orders into SAGE complying to all relevant internal processes, local and global policies & procedures.
- Monitor the delivery status and make sure the customer expectations with regards to parts delivery are met.
- Follow up on unpaid invoices and resolve any issue to allow their payment.
- Understand the Life Cycle inventory management.
- Provide outstanding customer service and satisfaction.
- Ability to travel nationwide and sometimes international.
Education
- High School Diploma or equivalent
Required Skills
- Preferably 2 years of experience in the role.
- Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point).
- Excellent knowledge of English, both written and spoken.
- Knowledge of SAGE or other intact inventory systems will be considered a plus.
- An agile and proactive approach, with quick learning abilities and attention to details.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Strong problem-solving skills and ability to think critically.
- Proficient in phone etiquette and handling customer inquiries effectively
- Able to operate a forklift to unload supplies.
Preferred Additional Skills
- IT skills
- Budgeting and cost consciousness.
- Technical support
Starting Wages & Benefits:
- $20-$22 DOE
Benefits
- Paid vacation
- Sick Leave
- Holiday Pay
- IRA, Company matches up to 3%
- Reimbursement of 50% of private health care premium
- AFLAC
- Clean & safe work environment
- Growth & expansion potential within the company
WE LOOK FORWARD TO HEARING FROM YOU!
Please contact us at 406 777 9900 or at v.mccawley@wiegandsportsusa.com for more details.
